User Expectations of Government start outside Government

Source: http://www.epractice.eu/blog/297 by Andy Mulholland, 13 August 2008

The debate on what and how Government, at all levels, should internally adopt, and externally implement 'online' or 'Web 2.0' solutions is, i fear, to much internalised. The critical factor in success is always meeting the users' expectations, and these are being formed extenally. The debate on Government and Digital needs to grasp some of these factors as inputs to their own point of view.