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« European Internet Accessibility Observatory | Main | Politicians 2.0 ? »

February 15, 2009


The report is basically the preparation for a more detailed study but is testing the instruments (i.e.surveys) to be employed in the bigger exercise. Perhaps, unsurprisingly, the main outcome is that home users lag behind business users, along with the fact that measuring ’satisfaction’ is not straightforward, perhaps one of the reasons I’ve started looking towards collecting dissatisfaction.
see at

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