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http://jpart.oxfordjournals.org/content/early/2010/04/25/jopart.muq006
Extract
The findings suggest that although e-government may help improve citizens’ confidence in the future performance of the agency experienced, it does not yet lead to greater satisfaction with an agency interaction nor does it correlate with greater generalized trust in the federal government overall. Explanations for these findings, including an assessment of the potential of e-government to help rebuild trust in government in the future, are offered.
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