en.europa-eu-audience

Text Messaging Still Viable Communication Tool

Source: http://howtomobile.apps.gov/2013/01/15/trends-on-tuesday-text-messaging-still-viable-communication-tool/

Don't forget it 

Mobile Gov Wiki

Have a look on http://mobilegovwiki.howto.gov/USER+EXPERIENCE

a good source for "user experience"

Digital Government Strategy Milestones Report (USA)

Source: http://howtomobile.apps.gov/2012/08/24/digital-government-strategy-milestones-report/

Executing on this vision of government cannot happen alone. To provide the highest value of services, we must rethink from step one how government builds and provides services for the American people. We must unlock rich government data, information and services so that everyone from citizen developers and private sector entrepreneurs, to our very own Federal agencies can help provide the American people with the access to these services “anywhere, anytime, on any device.”

Social Voting

Source: http://greatemancipator.com/2012/07/21/social-voting/

Two different stories bring together how Facebook is becoming used more in public life.

The first is from the MIT Technology Review dated 12 July 2012 by David Zax and is entitled “Facebook, CNN, and the Rise of Social Voting“,

the second appears on The Register of 18 July 2012 and is written by Neil McAllister and headed “Washington State to allow voter registration via Facebook“.

 

A new way to follow EP's news

See http://www.epnewshub.eu/#/template=newslist

Digital Community Engagement Scale

Resources for Information Architects

Source: http://www.userfocus.co.uk/newsletter/apr2012.html#Anchor-Archive

If you're interested in information architecture, you might want to try one of these articles from our archives.

• Card Games for Information Architects
• Shopping basket usability: Nine tests for a usable checkout
• Layout grids for Axure and Pencil
• UX Stencil for Omnigraffle, Visio, Pencil & Keynote
• Paper prototyping helper kit

Like these? Want more? See all 85 of our previous articles on user experience.

 

USA.gov: Mobile Apps

Have a look on http://apps.usa.gov/

A Manager’s Guide to Evaluating Citizen Participation

Sources:

http://www.businessofgovernment.org/report/manager%E2%80%99s-guide-evaluating-citizen-participation

greatemancipator.com/2012/02/07/evaluating-citizen-participation/

Extract

Author(s): 

Tina Nabatchi

The Obama administration’s Open Government Initiative is now three years old. But is it making a difference?  Dr. Nabatchi’s report is a practical guide for program managers who want to assess whether their efforts to increase citizen participation in their programs are making a difference. She lays out evaluation steps for both the implementation and management of citizen participation initiatives, as well as how to assess the impact of a particular citizen participation initiative.

 

How should agencies moderate their online channels?

Source: http://egovau.blogspot.com/2012/02/how-should-agencies-moderate-their.html

Extract

While government agencies often have limited options in the approaches they choose to use for moderating third-party social media channels, there's a number of ways they can choose to moderate channels under their control, including blogs, forums and wikis.

There's limited official guidance, and no real mandates or instructions for particular moderation approaches available across Australian government (no my knowledge). This is partially a good thing, as agencies need to consider what works for their goals and the sensitivity of their engagements, not merely follow a central line.

I have been asked a number of times by various people about the best approaches to moderation and how other agencies choose to moderate, however I only recently put together a quick review, based on a request in my job.

As this is public information - something that can be observed when visiting any particular blog or forum, and there is widespread interest as agencies look at what each other is doing and why to help inform their own decisions, I thought it worth publishing the list and allowing other agencies to add to it, so government agencies can both share this important information and collectively learn from it.

The spreadsheet, Australian agency moderation of online social channels, is available for viewing and editing here.