Source: http://www.finance.gov.au/publications/interacting-with-government-2011/index.html
Foreword
This is the sixth and final study of Australians’ use and satisfaction with e‑government services under the 2006 e‑Government Strategy. It shows that Australians continue to embrace the internet as a way of interacting with government. The internet has now become commonplace and a natural means for citizens dealing with government and is the preferred means of accessing government services.
Over the past three years, two thirds of people have used e‑government channels to contact government, confirming the importance of providing convenient and efficient government services online.
The study also saw an increased take up in the use of new communications technologies such as email, text messaging and social networking tools.
Satisfaction with government websites remains high, and since 2009 there has been an increase in satisfaction in the way government websites are designed. In 2011 more Australians became aware of their ability to easily find information about Australian Government programs and services through the australia.gov.au website.
The opportunities for greater engagement with citizens through e‑government channels will continue as the introduction of high speed broadband through NBN and the increased use of new communications technologies provides Government with greater flexibility in delivering better services to people, communities and business and improved government operations.
Recent Comments