Abstract
What can citizens expect when eGovernment is finally implemented? The Dutch e-Citizen Charter provides the answer. This charter consists of quality standards that define the digital relationship between citizens and government (in the field of information exchange, service delivery and political participation). These standards are formulated as rights to which citizens are entitled, and matching obligations on the part of government bodies. The charter allows citizens to call their government to account for the quality of online contacts. The government can use the charter to examine the external quality of eGovernment. The charter is an instrument used to stimulate eGovernment.
Translations and summaries of e-Citizen Charter 2.2
English version of the workbook : Download e-Citizen_charter_workbook_ecc_english.pdf
(Languages available: Full Charter: DE, DK, EN, FR, NL, PT Summary: DE, DK, FR, GR, PT, SI)
Source: http://www.epractice.eu/cases/1034
e-Citizen Charter
Translations
and summaries / Traductions
et résumés
Date: 31 December 2006 , Country: NL, Domain: eGovernment
Complete title:
Workbook e-Citizen Charter
Werkschrift BurgerServiceCode
Arbejdshæfte Kodeks for e-Borgerskab
Arbeitsbuch e-Bürger Charta
Cahier de travaux Charte du e-Citoyen
Agenda Carta e-Cidadão
Authors:
Burger@Overheid
Description (short summary):
The Dutch e-Citizen Charter was developed by Burger@Overheid (e-Citizen
Programme), an independent platform which stimulates the development of
eGovernment from the citizen's point of view. Burger@overheid is an initiative
of the Ministry of the Interior.
The e-Citizen Charter consists of quality standards that define the digital
relation between citizen and government (both in the field of information
exchange, service delivery and political participation). These standards are
formulated as rights citizens are entitled to, and matching obligations by
government bodies. This Charter has been adopted as a standard for public
service delivery on all levels of Dutch government.
Related articles(s):
e-Citizen charter case at
ePractice
Copyright information:
Burger@Overheid. This text is published under the Creative Commons License. The
content of this charter may freely be reproduced provided that the copyright
holder is mentioned.
Original URL:
http://www.burger.overheid.nl/service_menu/english?ref=72
UK: Giving power to the people – Internet style
Date: 6 November 2007
Country: United Kingdom
Domain: eGovernment
Topic: eParticipation, eDemocracy and eVoting
320 visits
A new initiative - www.peopleandparticipation.net – aimed at giving UK citizens more say in the way the country is run was launched on 22 October 2007.
The ‘People and participation’ website is a fully interactive tool developed by the not-for-profit citizen participation group Involve and the media company Headshift. It has received support and funding from the Department of Communities and Local Government, the Ministry of Justice and the Sustainable Development Commission.
People and Participation.net features:
* An interactive tool which helps those seeking to engage with the public to select participatory methods based on their specific circumstances;
* A comprehensive methods database, covering over 30 traditional and innovative approaches to public participation from around the world;
* A selection of case studies, showcasing good practice and allowing site users to post their own success stories to inspire others;
* A section for site users to post their questions about participation. Involved staff will respond to these questions and, thereby, create an ever-growing knowledge bank of answers to common questions;
* News and events information from the UK and beyond;
* A comprehensive library of written and web-based resources from around the world to help site users make sense of public participation.
Clare Moriarty of the UK Ministry of Justice said: "Those working within government will increasingly need to involve the public, both on particular policies and on an ongoing basis. It is essential that they can draw on the pool of knowledge built up across government. People and Participation.net brings knowledge, resources and really practical help together and provides access to experts and case studies for anyone, including government officials, to engage with the public."
Further information:
* ICELE news
* People and Participation.net
* Involve website
* Headshift website
* Department of Communities and Local Government
* UK Ministry of Justice
Posted by: Jim | November 19, 2007 at 04:28 PM