Young people and their expectations vis-à-vis governmental websites

Version française (originale)
Source: e-watch Bulletin of governmental services of the province of Quebec, 07/2008
http://msg.gouv.qc.ca/fr/connaissances/e-veille/2008/juillet.asp

Portrait: young Quebecers and eGovernment
Youth’s Preferences on government Web sites
Examples of government Web sites for youth
Behaviour and information retrieval of the Google generation

References

Youth’s preferences about « eGOV » websites : Sources by Sophie Poudrier, analyste-conseil, CEFRIO for Quebec’s Government

Livingstone, Sonia (2007). « The Challenge of Engaging Youth On-Line : Contrasting Producer’s and Teenager’s Interpretations of Websites », European Journal of communication, vol. 22, p. 165-184

Shrimpton, Bradley (2005).« Young peoples' views on designing effective websites: learnings from Bursting the Bubble.com » [en ligne], section 1, p.1-10. http://www.dvirc.org.au/PublicationsHub/Report_Section_1.pdf

Shrimpton, Bradley (2005).«Young peoples' views on designing effective websites: learnings from Bursting the Bubble.com » [en ligne], section 2, p.11-29. http://www.dvirc.org.au/PublicationsHub/Report_Section_2.pdf

« Young people's views: Learnings from Bursting the Bubble.com» [en ligne], DVIRC Newsletter and publications. http://www.dvirc.org.au/PublicationsHub/evaluationbubble.htm#lessons (Page consultée le 9 juillet 2008)

« eGov » Websites for young people : Sources by Karine Latulippe, chargée de projet, CEFRIO for Quebec’s Government

Accenture (2007). « Leadership in Customer Service : Delivering on the Promise » [en ligne], 2007, 125 p. http://nstore.accenture.com/acn_com/PDF/2007LCSReport_DeliveringPromiseFinal.pdf

British Ambassy. « Bring Future to British Youth » [en ligne] http://www.uknow.or.jp/be_e/s_topics/spotlight/future/02.htm (Page consultée le 9 juillet 2008)

D’Amours, Liette (2004). « L’approche PERSONA : Une avancée en ergonomie web », La Presse, 30 juin.

D’Amours, Liette (2007). « Comment attirer l'attention des ados ? », La Presse, 16 mai.

Sites Internet

Ideal debate, www.ideal-debate.eu

Kids Direct Gov, http://kids.direct.gov.uk/

UK and German Connection, http://www.ukgermanconnection.org/microsites/?location_id=5

Youth Central, http://www.youthcentral.vic.gov.au/

Youth Direct Gov, http://www.direct.gov.uk/en/YoungPeople/index.htm

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