Australia - 2008 eGovernment Survey Results Released

Source : http://www.egov.vic.gov.au/index.php?env=-innews/detail:m466-1-1-8-s-0:n-1682-1-0--

Interacting with Government , Australians' use and satisfaction with e-government services—2008

The Australian federal government has released Australians' use and satisfaction with e-government services - 2008.

Major findings

· Four in five people use the internet and older Australians are increasingly doing so.

· Access to broadband continues to grow.

· Use of newer communication technologies is strong.

· Use of e-government (internet and telephone) channels for government contact has continued to grow. Growth is being driven by increased use of the internet rather than the telephone. The internet is now the most common way people last made contact with government.

· Satisfaction with using the internet to contact government and with service delivery remains high.

· Convenience continues to be a key factor in the decision to use an e‑government channel.

· While contact with government in person is declining the proportion of people who say they do so because they have no alternative is increasing.

· The potential for growth in the use of the internet to contact government remains strong. Three in five people could be encouraged to use the internet more often to contact government.

Conclusions

The internet is now an integral way of delivering government services.
Governments need to recognise that channel choice is driven by consumer convenience.
E-government will continue to evolve and grow.
Community expectations continue to grow as internet use increases.

http://www.egov.vic.gov.au/

The eGovernment Resource Centre is the Victorian Government's repository of eGovernment initiatives and international research. This site provides access to Victorian Government eGovernment strategies, policies, website standards, information and communications technology (ICT) and government website best practices. It is a dynamic site which aims to help us all learn from each other and continue to be pace setters in using new technologies to deliver easier government services to our citizens.

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