"... In this paper we investigate dis- and
re-intermediation strategies in the multi-channel management (MCM) structures
of government organizations and find that disintermediation is not always the
best option. Intermediaries – public or private – can be employed to improve
customer-oriented service delivery..."
Source:
European Journal of ePractice, by
Bram Klievink and Marijn Janssen. European Journal of ePractice, 31 October
2008.
See the
presentation at
http://www.slideshare.net/epracticejournal/privatesector-presentation
Further information on Improving
Government service delivery with private sector intermediaries »
Other source: eGovernment
Resource Centre
Australia
http://www.egov.vic.gov.au/index.php?env=-inlink/detail:m116-1-1-8-s-0:l-13397-1-1--
Other posts about audience on http://europa-eu-audience.typepad.com/en/0_audience/
Posted by: jac | April 22, 2009 at 10:36 AM