Source : http://www.futuregov.asia/articles/2010/aug/16/facebook-suitable-govt-transactions/
. By Robin Hicks | 16 August
2010
Why not to use
Facebook for a wider dissemination ?
Last week, an airline in the United States became the
first company to allow customers to book directly through its Facebook page.
Will citizens soon be able to transact directly with government on social
media? In interviews with FutureGov, officials in Indonesia and Singapore say
that despite data security concerns, some government transactions on Facebook
or Twitter will very soon be possible.
Delta Airlines launched a “Ticket
Window” on
Facebook that enables travelers to reserve flights directly without leaving the
site. To date, airlines and other businesses have only used social media for
promotional purposes.
Some government entities already use Facebook to
allow direct transactions - although for relatively non-sensitive business. The
National Library Board of Singapore uses the Facebook appliation NLB myLibrary that can be automatically linked to a patron’s library account. The app
pulls up borrowed books and due dates. However, the app does not allow books to
be renewed or fines paid. “Patrons must go to the official library web sites
and login separately,” a Singaporean official explained.
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