L'étude de satisfaction des utilisateurs vise à établir un cadre
de mesures. À la fin du projet sera mis en place un nouveau standard de mesure pour la
satisfaction des utilisateurs. Les organismes publics à tous les niveaux et
dans tous les États membres seront en mesure de l'utiliser pour surveiller les
progrès accomplis dans la satisfaction des utilisateurs avec leurs services en
ligne.
- Draft Final Report on the User
Impact Study, Annex (Part 1, Part 2)
- Executive
Summary
- Démarrage du projet: 28/01/2008
- Contact: [email protected]
Source : http://ec.europa.eu/information_society/activities/egovernment/studies/index_en.htm
See also
eGovernment TrendsWatch
TrendsWatch
aims to provide a central information point on the wide range of eGovernment
research activities being carried out across Europe, including those not funded
by the EU. Sharing information more widely will improve the promotion of research
results and speed up their implementation.
The
TrendsWatch site is closely linked to the study on Bringing together and
accelerating eGovernment research in EU, which combines the research, good
practice and policy viewpoints. The study team is working to identify gaps in
current plans for implementing eGovernment and propose solutions. The
TrendsWatch website can serve as a focal point for information on eGovernment
research projects and activities. As the study progresses, we aim to provide
regular updates along with new related information.
Reports and
Workshops
Reports
Bringing Together and accelerating
eGovernment research in the EU-FP6 eGovernment research projects report. (PDF: 4,23 MB)
The general aim is to present and analyse those FP6 research projects in
eGovernment which have reached a certain level of maturity. The document
concludes with selected success stories and the identification of technological
and socioeconomic trends.
eGovernment evolution towards 2020 (PDF: 259 KB)
The evolution of eGovernment towards 2020 as seen through the results of the
IST priority in FP6.
Policy issues in eGovernment (PDF: 430 KB)
eGovernment, viewed as a research field, exhibits a strong correlation between
research and policy.
State of play for Innovative
Government (PDF: 115 KB)
State of play for innovative government as seen through the results of the IST
priority in FP6.
eGovernment international dimension (PDF:
349 KB)
Major eGovernment developments in Europe and the U.S.